Orders & Shipping

OUR MANIFESTO:

What we are curating here goes far beyond products.

In a world driven by instant gratification; fast delivery, endless returns, and thoughtless consumption, we wanted to slow things down and bring the focus back to what truly matters: the people behind what we buy.

Each brand we work with carries its own story, journey, and craft. These are not just items to be consumed, but pieces shaped by human hands, time, and intention.

Because of this, delivery times may vary from brand to brand. Some pieces take longer than others and that is exactly the point. What you are choosing is made with care, you are buying a unique piece and good things are worth the wait aren't they?

 

Shipping Information

The orders are processed & accepted within 1-3 business days.  Additional 1-7 business days are required to ship the package, some brands might take longer if the item is made to order. 

Order cancellation is not accepted once the order is accepted and the payment had been processed. 

Your order will be dispatched directly by each independent brand from their countries. If you have ordered from more than one brand then your products may arrive at different times and in separate packages. Your items will be shipped within 1-7 business days unless otherwise specified  in the product descriptions. Some products are made to order and may take up to 15 business days to be produced and shipped. Shipping times will vary according to where the products are shipped from and where they are being sent to.

The customers are responsible for all Customs & Duties fees. 

Returns are subject to a charge of 30 USD (will be automatically deducted from the original payment method). To start your return, contact us at: info@maisonorient.com

Please feel free to contact us via email for any further information:

info@maisonorient.com